Refund Policy
Refund policy
Products may be returned for a refund within 14 days of receipt of the order, provided that they comply with this policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
For information on how to return your online order please see our returns information at the bottom of the page.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds will be made back to your original payment method within 14 days of us receiving the returned goods. If a promotional discount was applied to your order, the same discount will be applied when calculating your refund, such that the amount refunded will reflect the actual price you paid for the goods.
If a complimentary gift was issued with your purchase, this must also be returned with your goods.
This Returns Policy does not affect your statutory rights as a consumer, including, where applicable, your right to cancel an order placed on the Website within 14 days of receipt of your order and your rights in respect of faulty or defective goods. For more information on your statutory rights, we recommend that you contact your local Citizens Advice Bureau or Trading Standards Office. If you would like to exercise your right of cancellation, you must inform us of this decision by a clear statement, including your name, address, contact details and details of the order you wish to cancel. You can cancel your order by contacting us at [email protected].
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Returns informations
We offer several ways to return. You have up to 14 days to return an item. Please note items must be returned to us in their original condition.
Please refer to our standard refund policy below for full details.
If you choose your own return postage the Shipping costs will be refunded on your original payment method. If you receive a refund, the cost of return shipping will be added to your initial refund.
Complimentary returns with DPD
- By sending us the request by email to [email protected], we can provide you with a DPD returnlabel. Attach the return label sent to you, to your parcel (ensuring any old labels are removed) and drop your parcel to the closest DPD drop off point : https://www.dpd.co.uk/apps/shopfinder/index.jsp
Return using your own postage
- Take your sealed box or bag containing the item(s) to be returned to your nearest Post Office or courier company.
- Post your parcel to the below address :
- Norfolk Natural Living,East Coast Business Park, Unit 40Clenchwarton roadKing's Lynn, PE34 3LWUnited Kingdom
- Retain proof of postage.
Refunds will be made back to your original payment method within 14 days of us receiving the returned goods.